Senior Advisor of Business Analytics - Customer Engagement
CT, Bloomfield, 900 Cottage Grove Rd Wilde Bldg, United States
USD 112K-188K Senior-level Full Time
Tasks
- Analyze performance drivers including adoption engagement friction points and leakage
- Assess engagement strategy performance and scale high value initiatives
- Collaborate across enterprise to incorporate analytics into strategic priorities and growth plans
- Create and operationalize segmentation behavioral and journey analytics frameworks
- Develop insights to anticipate business questions
- Develop repeatable scalable analytics solutions and data products
- Ground prioritization decisions in data performance insights and business impact
- Identify key drivers of customer satisfaction engagement and value perception
- Identify opportunities to improve data driven feedback loops
- Partner with customer engagement teams to align analytics and test learn agendas
- Provide strategic input into prioritization roadmap decisions and investment tradeoffs
- Refine experiences with product and engagement stakeholders based on insights and testing outcomes
- Translate analytical findings into business strategy narratives
- Translate business strategies into measurement approaches with KPIs and hypotheses
Perks/Benefits
- 401k
- Behavioral health programs
- Dental insurance
- Health insurance
- Paid Holidays
- Paid life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Wellness programs
Skills/Tech-stack
Behavioral analytics | Customer Experience | Customer experience analytics | Databricks | Experience Analytics | Experimentation | Journey Analytics | Python | R | SQL | Segmentation Analytics | Tableau
Education
N/A
Regions
Countries
States
Cities
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