Convo & Agentic AI Developer -Senior Associate
INR 2500K-5000K (estimate) Senior-level Full Time
Tasks
- Analyze application and system performance and optimize scalability reliability and maintainability
- Apply prompt engineering guardrails and evaluation frameworks for accurate safe responses
- Configure and tune IVR call flows and ASR grammar and voice biometrics
- Deploy test and support bots and agents in production environments
- Design and build LLM powered agents with tool and API invocation
- Design build and maintain intents entities dialog flows and NLU models for chatbots and voicebots
- Develop end to end applications for contact center operations with front end backend and data layers
- Implement RAG pipelines connecting agents to knowledge bases CRM ticketing and backend systems
- Implement authentication authorization and secure data exchange patterns
- Implement backend business logic orchestration layers and serverless functions for workflows
- Integrate conversational solutions with CRM ticketing telephony and backend systems using APIs webhooks
- Manage defects through triage root cause analysis and resolution
- Monitor bot performance and retrain tune NLU models using production utterances
- Orchestrate multi agent workflows with handoffs and human in the loop
- Participate in solution design reviews and code reviews and best practice implementations
- Support deployment environment configuration and release activities with DevOps
- Troubleshoot production issues and perform root cause analysis
- Write test and iterate conversation scripts prompts and fallback escalation
Perks/Benefits
- N/A
Skills/Tech-stack
API Development | AWS Connect | AWS Lambda | Agile | Amazon Lex | Anthropic | Authentication | Authorization | Bot Framework | CI/CD | DevOps | Dialogflow | Event Driven | Event-driven architecture | GitHub | JSON | LLMOps | Langchain | Langgraph | Language Models | Language Processing | Large Language Models | MLOps | Machine Learning | Microservices | Microsoft Bot Framework | Natural Language | Natural Language Processing | OpenAI | Prompt Guardrails | Prompt engineering | RAG Pipelines | REST APIs | Retrieval-Augmented Generation | SIP | Scrum | Semantic Kernel | Sentiment Analysis | Serverless | Speech Analytics | Speech Recognition | Telephony protocols | Vector Databases | Voice Biometrics | Watson Assistant | WebRTC | Webhooks
Education
Bachelor of Engineering | Bachelor of Technology | Master of Engineering | Master of Technology
Roles
AI Developer | Agentic AI Developer | Convo AI Developer | Developer
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