3rd Line Data Engineering Specialist
Hatfield, GB, AL10 9BW
GBP 47K-58K (estimate) Senior-level Full Time
Tasks
- Collaborate across teams
- Deliver timely resolutions
- Develop processes
- Escalate issues to vendors
- Maintain service quality
- Manage changes
- Manage problems
- Perform proactive maintenance
- Provide SME support
- Provide customer issue communication
- Provide on-call support
- Resolve incidents
- Resolve service requests
- Share knowledge
- Support continuous improvement
- Train and develop tools
- Update stakeholders
Perks/Benefits
- Dental options
- Gym memberships
- Healthcare options
- Holiday purchase scheme
- On demand private GP
- Paid Pension Plan
- Paid carer’s leave
Skills/Tech-stack
Call Support | Change Management | Customer communication | IT Service Management | IT service | Incident Management | Knowledge sharing | Networking | On-Call | On-call support | Problem Management | Request Management | Service Level | Service Level Agreements | Service Management | Service Request | Service request management | Stakeholder management | Vendor management
Education
N/A
Roles
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