Installment Account Manager

Tasks

• Analyze rejection reasons and improve policies
• Build dashboards for approvals and rejections
• Coordinate API and SDK integrations
• Ensure installment offers comply with regulations
• Integrate payment gateways and testing environments
• Manage disputes and escalation mechanisms
• Manage relationships with installment providers
• Monitor customer experience from approval to delivery
• Monitor provider downtime and SLA errors
• Negotiate contract terms and commissions
• Plan co marketing campaigns and targets
• Prepare agreement addenda and policies
• Prepare weekly and monthly management reports
• Publish financial and risk reports
• Reconcile settlements with sales orders
• Research select installment providers
• Review provider performance in business reviews
• Track discounts commissions and settlement variances
• Track installment campaign impact on sales
• Train sales and customer service teams on programs
• Unify customer journey across POS and e commerce

Perks/Benefits

• N/A

Skills/Tech-stack

API Integration | Buy Now Pay Later | Commission management | Contract Negotiation | E-commerce | Excel | Financial reconciliation | Gateway Integration | Installment Programs | POS systems | Payment Gateway | Payment Gateway Integration | Power BI | SDK integration | SLA