Senior Manager, Global Premier Support
Tasks
- Conduct quarterly business reviews
- Contribute to support program enhancements
- Coordinate post sales support experience
- Develop support team
- Hire support engineers
- Improve support performance KPIs
- Mentor support engineers
- Onboard support engineers
- Operationalize support process improvements
- Partner with field engineering
- Partner with product teams
- Resolve technical blockers
Perks/Benefits
Skills/Tech-stack
AWS | Azure | Business reviews | Customer satisfaction | GCP | Java | Linux | Process Improvement | Program Management | Python | Quarterly business reviews | SQL | Scala | Technical Support | Unix
Education
Regions
Countries
States
Cities
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