Analytics and Insights Lead (CX)
AUD 120K-144K (estimate) Senior-level Full Time
Tasks
- Build data accuracy frameworks
- Create scorecard frameworks
- Design customer voice program metrics
- Develop searchable insights repositories
- Drive change management reporting
- Establish data governance and libraries
- Evaluate and integrate AI reporting tools
- Manage data request intake
- Transform customer data into insights
Perks/Benefits
Skills/Tech-stack
AI tools | Change Management | Customer Experience | Customer Voice | Data Governance | Data Integrity | Data Modeling | Data Quality | Data analytics | Metrics | Project Management | Reporting | SQL
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
Analyst | Analytics | Analytics and Insights | Analytics and Insights Lead | Data Analyst | Insights Lead | Lead
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