Sr Data Scientist
Tasks
- Build customer pain index
- Develop predictive escalation model
- Enable contact reduction improved FCR and faster resolution
- Identify drivers of customer contacts and escalations
- Lead development of customer contact and pain analytics
- Link call drivers to products features or journeys
- Present actionable insights to CX and product stakeholders
- Provide technical guidance and quality review
- Quantify customer pain using contact volume and sentiment
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Azure | Classification | Clustering | Error Analysis | Experimentation | Forecasting | GCP | Hypothesis Testing | Language Processing | Looker | Machine Learning | Model Evaluation | Natural Language | Natural Language Processing | Pandas | Power BI | Python | SQL | Scikit-learn | Sentiment Analysis | Statistics | Tableau | Text Analytics
Education
N/A
Roles
Data Scientist | Lead | Lead Data | Lead Data Scientist | Scientist | Senior Data Scientist
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