Head of Partner Experience, Embedded Payroll
Denver, CO;Las Vegas, NV;Chicago, IL;Los Angeles, CA;Phoenix, AZ
USD 124K-189K Executive-level Full Time
Tasks
- Collaborate across functions to reduce cost to serve
- Define support service level agreements
- Develop team playbook and career paths
- Lead enablement and tier 2 operations teams
- Manage partner support relationships
- Onboard partners with white glove support
- Operate customer experience service model
- Refine CX data model
- Resolve payroll tax notices
- Scale customer experience strategy
- Track CX OKRs
- Train partner customer support teams
- Transfer payroll accounts
- Translate partner pain points into product ideas
Perks/Benefits
- N/A
Skills/Tech-stack
Channel partnerships | Customer Experience | Customer support | Data Analysis | Operations Management | Partner management | Payroll Support | Process Improvement | Service Level | Service Level Agreements | Strategy development | Tax Notice Resolution | Workflow design
Education
N/A
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