Enrollment Support Coordinator
Tasks
- Assist clients with configuration optimization and migration
- Collaborate with engineering and product teams on root cause analysis
- Diagnose troubleshoot and resolve technical issues
- Document technical issues resolutions and best practices
- Monitor services and infrastructure for potential problems
- Provide after hours support during on call rotation
- Provide technical support via phone/email/ticketing system
- Stay current with AWS features and best practices
- Train and mentor junior support staff
Perks/Benefits
- 401k match
- Education assistance
- Employee resource groups
- Family planning programs
- Free LinkedIn Learning access
- Mental health programs
- Paid parental leave
- Paid time off
- Pet insurance
Skills/Tech-stack
API troubleshooting | AWS CLI | AWS SDKs | Access Control | Amazon Web Services | Cloud Security | Data replication | Debugging | Lifecycle Policies | Performance Tuning | S3 Buckets | S3 versioning | Web Services
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