Associate, Enrollment- Bilingual
Tasks
- Address patient inquiries and objections
- Collect patient information
- Document patient notes in CRM
- Educate patients on eligible healthcare services
- Handle inbound and outbound calls
- Maintain patient trust through empathy
- Schedule provider appointments
- Use key performance indicators to guide performance
Perks/Benefits
- 401k match
- Dental insurance
- Disability insurance
- Employee assistance program
- Employer-paid life insurance
- Financial wellness resources
- Health Flexible Spending Account
- Hybrid/Remote flexibility
- Medical insurance
- Mental health support
- Paid Holidays
- Paid parental leave
- Physical Wellness Perks
- Professional development stipend
- Sick time
- Vacation time
- Vision insurance
- Voluntary life insurance
Skills/Tech-stack
Call Center | Customer Relationship Management | Customer relationship | Data-Driven Decision Making | Data-driven | Decision Making | Inbound calls | Key Performance Indicators | Outbound Calls | Performance indicators | Relationship Management | Spanish
Education
N/A
Roles
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