Manager, Routing Strategy & Analytics
Tasks
- Build executive business cases
- Conduct ad hoc KPI analysis
- Design routing strategies
- Develop routing roadmap
- Evaluate lead quality
- Execute routing strategies
- Identify trends and recommend real time adjustments
- Improve analytical tooling
- Improve process and metrics frameworks
- Interpret performance dashboards
- Monitor intra day routing performance
- Optimize performance and cost
- Present recommendations to executive leadership
- Prioritize routing initiatives
- Report KPIs on a regular cadence
Perks/Benefits
Skills/Tech-stack
Ad-Hoc | Ad-hoc analysis | Analytics | Continuous Optimization | Critical Thinking | Cross-Functional Collaboration | Cross-functional | Dashboards | Data Storytelling | Decision Making | Executive Communication | Functional collaboration | KPI Monitoring | Performance Analysis | Prioritization | Process Improvement | Project Management | Strategic Planning
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