Associate Director, Omnichannel Intelligence and Optimization
Tasks
- Build CX reporting and insights roadmap
- Coordinate omnichannel reporting and insights team
- Define CX KPI measurement framework
- Design segmentation and value modeling use cases
- Develop framework for using reporting technologies
- Develop next best action and journey sequencing insights
- Develop reporting deliverables
- Enable self serve reporting products and training
- Execute omnichannel CX analytics strategy
- Govern CX data foundation single source of truth
- Implement metrics and KPIs for CX initiatives
- Lead hypothesis-driven experimentation
- Lead omnichannel insights generation
- Maintain optimization learning library
- Monitor omnichannel performance and provide feedback
- Partner with stakeholders to prioritize analytics use cases
- Promote data democratization
Perks/Benefits
- N/A
Skills/Tech-stack
Business Intelligence | Customer Experience | Customer Journey | Customer Journey Analytics | Customer experience analytics | Data Governance | Data Quality | Data Visualization | Data democratization | Data integration | Experience Analytics | Experimentation | Google Analytics | Hypothesis Testing | Journey Analytics | KPI Framework | Key Performance Indicators | Next Best Action | Omnichannel analytics | Performance indicators | Reporting Strategy | Segmentation | Stakeholder management | Tableau | Value modeling
Education
N/A
Related jobs
-
Data and Analytics Operations Lead, Play USD 222K-309KBudget Management | Business Intelligence | Cross-Functional Collaboration | Cross-functional | Data ScienceSenior-level Full TimeMountain View, CA, USA1h ago
-
Associate Manager, Pipeline Analytics and Operations USD 137K-261KBusiness Intelligence | Data Analysis | Data Management | Data Quality | Data Visualization401k | Dental insurance | Health insurance | Paid time off | Vision insuranceMid-level Full TimeNorth Chicago, IL, United States12h ago
-
Senior Product Manager, Pharma Analytics Products USD 106K-284KAcceptance criteria | Agile | Claims data | Confluence | Data ArchitectureHybrid workSenior-level Full TimeNew York City, NY12h ago
-
Analytics Solutions Lead, Pharma USD 142K-284KData Manipulation | Data Visualization | Excel | Executive Presentations | Healthcare AnalyticsOn-site workSenior-level Full TimeNew York City, NY12h ago
-
Artificial Intelligence | Claims data | Claims data analysis | Data Analysis | Data Automation401k | Medical/Dental/Vision insurance | Paid time offMid-level Full TimeMettawa, IL, United States12h ago
-
Senior Manager, Finance Insights & Analytics USD 89K-180KBudgeting | Cost drivers | Data Mining | Data Modeling | Data QueryingSenior-level Full TimeTwo Destiny Way, Westlake TX, United …12h ago
-
Product Management, Human Data Platform USD 305K-385KArtificial Intelligence | Data Quality | Data labeling | Human-in-the-loop | Key Performance IndicatorsFlexible working hours | Hybrid work policy | Optional equity donation matching | Paid time off | Parental leaveMid-level Full TimeSan Francisco, CA | New York …13h ago
-
Senior Product Manager, Platform Analytics USD 196K-220KAnalytics | B2B Product | Cross-Functional Collaboration | Cross-functional | Customer discoverySenior-level Full TimeSan Francisco Bay Area15h ago
-
Manager Data Analytics USD 110K-125KA/B | A/B Testing | Adobe Analytics | Amazon Athena | Amazon QuickSightMid-level Full TimeEl Segundo, CALIFORNIA, United States15h ago
-
Manager, People Analytics USD 60K-72KATS | Amazon Redshift | Data Governance | Data Integrity | Data Literacy401k | Dental insurance | Disability insurance | Discretionary annual incentive program | Equity programMid-level Full TimeCasa Grande, AZ15h ago
-
Associate Director, Digital Marketing Analytics USD 83K-100KAI Agents | CDP | CRM Analytics | Contentsquare | Customer DataHybrid work model | Remote work optionsMid-level Full TimeOffice - San Diego, CA15h ago
-
Project Director, Quantitative USD 60K-70KBiotechnology | Data Analysis | Data Quality | Data Validation | Data cleaningAdvancement opportunity | Career support | Hybrid work | In Person Client Travel | Remote workExecutive-level Full TimeNew York, NY16h ago
-
Project Director, Quantitative USD 60K-70KData Analysis | Data Quality | Data cleaning | Data quality control | Market ResearchAdvancement opportunity | Career support | Hybrid work | Remote work opportunityExecutive-level Full TimeNew York, NY16h ago
-
Project Director, Quantitative USD 60K-70KData Quality | Data cleaning | Data quality control | Fieldwork Monitoring | Key Opinion LeaderHybrid work | In Person Client Travel | Remote work flexibilityExecutive-level Full TimeDoylestown, PA16h ago
-
Project Director, Quantitative USD 60K-70KData Analysis | Data Quality | Data cleaning | Data quality control | ExcelAdvancement opportunities | Career support | Hybrid work | Remote workExecutive-level Full TimeDoylestown, PA16h ago
-
Manager, Data Science - AI Product USD 235K-348KAI tools | Analytics | Data Accessibility | Data Frameworks | Data PipelinesCell phone reimbursement | Dental insurance | Health insurance | Learning stipend | Mental health and wellness benefitsMid-level Full TimeSan Francisco, CA • New York, … R17h ago
-
Director, Analytics, Strategic Insights USD 217K-325KAI tools | Analytics | Automation | Data Visualization | KPI MonitoringDental coverage | ESPP | Flexible spending wallets | Health coverage | Remote work flexibilityExecutive-level Full TimeRemote US R17h ago
-
Director - Data Science and Analytics USD 160K-230KAI strategy | Artificial Intelligence | Code review | Data Science | Data Science Strategy401k matching | Disability insurance | Employee assistance program | Health benefits | Life insuranceExecutive-level Full TimeIssaquah, WA, US18h ago
-
Executive-level Full TimeRemote, United States R19h ago
-
Head of Growth & Marketing Analytics USD 215K-263KAI | Amplitude | Anomaly Detection | Causal Inference | Data ModelingHybrid work | In office 2 days per weekExecutive-level Full TimeMountain View, US21h ago
-
Sales Analytics Manager USD 133K-192KAI Proof of Concept | Business Intelligence | DBT | Data Dictionary | Data GovernanceMid-level Full TimeRemote - USA R21h ago
-
IT Manager, AI Programs USD 140K-180KAI Governance | AI platforms | Artificial Intelligence | Change Management | CybersecuritySenior-level Full TimeAustin, Texas21h ago
-
Associate SME, Pre-Default Division (PDD) Process Improvement, Analytics and Operational Excellence A USD 70K-80KAppeals Management | Audit Readiness | Business Process | Business process modernization | DashboardingOccasional travel | Remote workMid-level Full TimeUnited States21h ago
-
SME, Asset & Business Operations (ABO), Process Improvement, Analytics and Operational Excellence A USD 140K-185KAudit Readiness | Business Process | Business Process Design | Change Management | Cross-functionalOccasional travel | Remote workExecutive-level Full TimeUnited States21h ago
-
API | Backlog prioritization | Data Governance | Data Quality | Data analyticsExecutive-level Full TimeNew York, NY, United States21h ago