SG: Principal Customer Success Manager (Risk Analytics/Investment Management Software)
Tasks
- Analyze NPS results and manage action plans
- Collaborate with sales on renewals and expansion
- Conduct QBRs and manage preparation follow up
- Coordinate customer post sale success activities
- Create and manage customer success plans
- Drive customer adoption of SimCorp One
- Drive renewals and contract expansion
- Identify opportunities for customer business value
- Maintain C level trusted customer relationships
- Monitor adoption KPIs and success outcomes
Perks/Benefits
Skills/Tech-stack
Asset Management | Business reviews | Contract Expansion | Customer Success | Customer adoption | Customer success management | Investment Management | KPI Management | NPS Analysis | Portfolio analytics | Renewals | Risk Analytics | Sales collaboration | Stakeholder management | Value Engineering | Value Realization
Education
N/A
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