Customer Analytics Senior Director
San Antonio Home Office, United States
USD 401K Senior-level Full Time
Tasks
- Champion data governance and metric standardization
- Drive customer-centric decision making
- Establish customer measurement frameworks and KPIs
- Guide analytics driven organizational transformation
- Identify customer trends and risks
- Integrate customer insights into strategic planning
- Lead coach and develop analytics team
- Lead enterprise customer analytics strategy
- Oversee enterprise dashboards and reporting
- Partner with Finance to connect insights to performance
- Translate analytics into executive recommendations
Perks/Benefits
- 401k match
- Awards and recognition
- Career development
- Computer and Software Discounts
- Fitness Gym Discounts
- Hardship Grant Assistance
- Long-term disability
- Medical, dental, and vision benefits
- Paid corporate holidays
- Paid parental leave
- Paid time off
- Retirement Celebration Program
- Scholarship program
- Short-term disability
- Wireless Service Discounts
Skills/Tech-stack
Business Strategy | Customer Analytics | Customer Loyalty | Customer Segmentation | Customer lifecycle | Customer lifecycle analysis | Dashboard Development | Data Governance | Data Standardization | Data-Driven Decision Making | Data-driven | Decision Making | Executive reporting | Financial Acumen | Key Performance Indicators | Lifecycle Analysis | Measurement frameworks | Performance indicators | Reporting Frameworks | Stakeholder management | Team leadership
Education
Bachelor of Engineering | Bachelor of Science | Master of Science | PhD
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