Manager, Customer Service Interaction Analytics
8116 - Midtown Office, United States
USD 65K-114K (estimate) Mid-level Full Time
Tasks
- Analyze interaction data trends
- Communicate insights and test results to stakeholders
- Develop interaction analytics strategies
- Ensure reporting accuracy and quality monitoring
- Lead interaction analytics roadmap planning
- Train and coach team members
Perks/Benefits
Skills/Tech-stack
Contact center | Contact center operations | Customer Experience | Data analytics | Generative AI | Microsoft Excel | Microsoft PowerPoint | Microsoft Word | Power BI | SQL | Speech Analytics | Tableau
Education
N/A
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