Global Contact Center Reporting and Analytics Manager
Tasks
- Analyze reports to find and resolve errors
- Build resources to collect consolidate and present data
- Collect and analyze data for business reports
- Communicate insights to stakeholders
- Develop analytic dashboards
- Develop metrics and analytics
- Maintain databases and ensure data accuracy
- Manage contact center operations data reporting
- Monitor trends in financial and business metrics
- Optimize reporting and analytics
- Prioritize streamline reporting requirements
- Provide ad hoc reporting requests
Perks/Benefits
- Employee resource groups
- Flexible family care
- Health insurance
- Paid Holidays
- Paid time off
- Parental leave
- Tuition assistance
- Vehicle discount program
Skills/Tech-stack
Amazon QuickSight | Cloud platform | Data Analysis | Data Engineering | Data Visualization | ETL | Experiment design | Google Cloud | Google Cloud Platform | Microsoft Dynamics | Python | R | SQL | Salesforce | Tableau
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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