SAS - Team Leader
CEBU CITY-EBLOC TWR, Philippines
PHP 276K-276K (estimate) Senior-level Full Time
Tasks
- Conduct quality reviews and coaching
- Coordinate escalation handoffs to advanced support
- Create and update knowledge articles using KCS
- Lead second level retail support operations
- Maintain ITIL aligned service documentation
- Manage incidents, requests, and escalations
- Monitor service performance and SLA delivery
- Own shift planning and 24 7 coverage
- Produce daily weekly and monthly operational reporting
- Use performance data to identify risks and improvement opportunities
Perks/Benefits
- N/A
Skills/Tech-stack
Customer support | Escalation management | Excel | ITIL | Incident Management | Knowledge-centered service | MS Office | Performance Management | Power BI | Problem Management | Quality Reviews | Service Level | Service Level Agreement | Tableau
Education
Regions
Countries
States
Related jobs
-
Workforce Analytics Lead PHP 160K-250KAutomation | Data Governance | Data Modeling | Data Studio | Data VisualizationHybrid work | Remote workSenior-level Full TimePhilippines1d ago
-
Senior-level Full TimeManila, Philippines17d ago
-
Automation | BPM | BPMN | Business Process | Business Process MappingSenior-level Full TimeBonifacio Global City, Philippines21d ago
-
DAX | Data Modeling | Data Visualization | Databricks | Dimensional ModelingSenior-level Full TimeMakati City, Manila, Philippines23d ago
-
ASP.Net Core | AWS | Agent Frameworks | Angular | ApexHybrid work | Night shift work | Onsite work | Remote work | WFHSenior-level Full TimePhilippines - Remote R1mo ago
-
Lead Analytics Consultant PHP 90K-150KAgentic AI | Anomaly Detection | Cloud platform | Data Modeling | Data PreparationMid shift and night shift | Onsite workSenior-level Full Time110350-PHL-TAGUIG CITY-INTL WELLS FARGO CENTER - …1mo ago
-
Order Fulfillment Team Lead PHP 360K-450KAdvanced Excel | Backlog Management | Customer Service | ERP systems | KPI MonitoringSenior-level Full TimeBiñan, Philippines1mo ago
-
API Development | AWS Athena | AWS Databricks | AWS ECS | AWS GlueFlexible work location | Remote workSenior-level Full TimePhilippines - Remote R1mo ago
-
DevOps Lead PHP 1200K-1440KAnsible | Artifactory | Atlassian Bitbucket | Atlassian Confluence | Atlassian JiraSenior-level Full TimePhilippines - Technology Campus1mo ago