Customer Fulfillment Manager
Tasks
- Act as single point of contact for service performance
- Build relationships with product management services engineering and tac
- Communicate regularly with stakeholders
- Confirm swift resolution of complex issues
- Coordinate cross functional teams for issue resolution
- Create and maintain program dashboards
- Drive new business using professional services offerings
- Manage technical resource request lifecycles
- Monitor progress to prevent workflow stagnation
- Partner with sales on customer requirements and case status
- Provide weekly monthly and quarterly status updates
- Respond to technical resource requests and escalations
- Set creation deadlines and track workload trends
Perks/Benefits
Skills/Tech-stack
Account Management | CRM | Customer escalation | Customer escalation management | Cybersecurity | Delivery management | Encryption | Enterprise Workflow Systems | Enterprise workflow | Escalation management | IPSec | Internet Security | LAN/WAN | Networking | Project Management | Routing | Service Delivery | Service Delivery Management | Switching | TRR Management | Technical account management | VPN | Workflow Systems
Education
Bachelor of Engineering | Bachelor of Science | MBA | Master of Engineering
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