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Customer Success Manager

London

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GBP 50K-65K (estimate) Mid-level Full Time Found 1d ago

Tasks

Act as a link to product engineering
Advise customers on best practices
Build and execute account plans
Collect feedback to improve products
Contribute to customer success programs
Document customer interactions
Forecast churn and growth
Interview and onboard new team members
Lead executive reviews
Lead team enablement sessions
Manage relationships with sales teams
Provide feedback on customer health
Resolve customer issues

Perks/Benefits

Skills/Tech-stack

Account Management | Account leadership | Business acumen | Collaboration | Communication | Conflict Resolution | Customer Advocacy | Customer Relationship Management | Customer Success | Customer relationship | Problem Solving | Relationship Management | Strategic Planning | Technology aptitude

Education

Bachelor's Degree | Master's Degree

Roles

Customer Success Manager | Manager | Success Manager

Regions

Countries

States

Cities

London, England, GB

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