Robotics Technical Support Specialist, 2nd Shift
Tasks
- Analyze support request patterns
- Create knowledge base articles
- Diagnose and resolve robot issues
- Document issues in CRM
- Escalate complex issues to engineering
- Guide troubleshooting and configuration
- Manage support tickets
- Meet support KPIs
- Provide customer technical support
Perks/Benefits
- 401k
- Dental insurance
- Disability insurance
- Employee stock options
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Skills/Tech-stack
C plus plus | Device connectivity | Electrical Systems | End Effectors | HubSpot | Industrial Automation | Linux | Machine Vision | Mechanical Systems | Networking | Networking protocols | Python | ROS | Robotics | Sensors | Software systems | Technical Support | Troubleshooting | Ubuntu
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science | Master of Science
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