Data Center Manager, DCO
Tasks
- Assign trouble tickets
- Coordinate hardware logistics
- Develop career paths
- Drive process improvement and automation
- Ensure 7 by 24 shift arrangement
- Ensure SLA compliance
- Lead data center operations team
- Maintain on-call schedule
- Manage data center operations
- Manage outages as call leader
- Manage performance and staffing
- Manage queue and workflows
- Measure and meet operational KPIs
- Recommend and oversee policies and procedures
- Recruit and train technicians
Perks/Benefits
- 401k matching
- Adoption and surrogacy reimbursement
- Employee assistance program
- Flexible spending accounts
- Health insurance
- Medical Advice Line
- Mental health support
- Paid time off
- Parental leave
Skills/Tech-stack
AWS | Automation | Call Support | Client-Server | Client-server environments | Data center | Data center operations | Hardware Troubleshooting | KPI Management | Linux | Network Troubleshooting | On-Call | On-call support | Outage Management | SLAs | Server environments | Server management | System management | Technical writing
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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