Director, Patient Experience Analytics
US - Remote, United States
R
USD 150K-213K (estimate) Executive-level Full Time
Tasks
- Audit model outputs and measure classification accuracy
- Build patient experience KPI framework
- Conduct retention and attrition analytics
- Define VoP taxonomy and driver framework
- Define instrumentation for experience touchpoints
- Develop executive dashboards and reporting
- Establish experience measurement baselines for M A
- Integrate and validate voice of patient signals
- Maintain analytics documentation and metric lineage
- Own patient experience measurement strategy
- Perform friction driver analysis with impact
- Prepare labeled datasets for sentiment programs
- Produce ELT ready experience narratives
- Track closed loop improvement outcomes
Perks/Benefits
- 401k
- Company paid life insurance
- Dental insurance
- Flexible spending account
- Medical insurance
- Paid Holidays
- Paid time off
- Remote work
- Short-term disability
- Vision insurance
Skills/Tech-stack
Adoption Metrics | Closed Loop | Closed Loop Improvement | Cohort Analysis | Contact center | Contact center analytics | Dashboarding | Data Governance | Data Lineage | Data Pipelines | Data Quality | Data Validation | ELT | Excel | Experimentation | Funnel analytics | Google Sheets | KPI Framework | Looker | Machine Learning | Model Monitoring | NPS | Power BI | SQL | Sentiment Analysis | Survey analytics | Tableau | Text Classification | Voice of Customer | Voice of Patient
Education
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