Director, Patient Support Insights and Analytics
Ridgefield, CT, United States, Connecticut
USD 200K-316K Executive-level Full Time
Tasks
- Automate reporting and data management improvements
- Coordinate cross functional execution improvement plans
- Define metrics SLAs and KPIs for program performance
- Design and deliver reporting dashboards
- Develop HIPAA compliant patient privacy and interaction practices
- Develop audit plan and remediation roadmap
- Develop quality performance monitoring strategy and communication plan
- Ensure compliance with SOPs and NTA process
- Establish governance for patient services vendors
- Lead advanced analytics root cause analysis and hypothesis testing
- Lead patient support program effectiveness strategy
- Manage internal and vendor quality compliance and performance
- Manage patient services analytics insights and performance measurement
- Negotiate data feeds and standardize vendor data requirements
- Own patient services platforms strategy and data analytics modernization roadmap
- Provide strategic advisory to patient excellence leadership
- Train vendors on policies procedures and NTA processes
Perks/Benefits
Skills/Tech-stack
Analytics | Audit planning | Cause analysis | Compliance | Dashboards | Data Analysis | Data Governance | Data Modeling | Data Privacy | Data integration | Data modernization | Enterprise Architecture | Excel | HIPAA | Hypothesis Testing | KPI | Metric development | Quality management | Remediation planning | Reporting | Root Cause Analysis | Root cause | SLA | Vendor management
Education
Roles
Analytics | Analytics Director | Data Analytics | Data Analytics Director | Director
Regions
Countries
States
Cities
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