Support Center Technician 3, Fulfillment
Tasks
- Complete required training
- Complete third party verification
- Document call and task details
- Handle remote reboots
- Maintain punctual attendance
- Meet performance metrics
- Perform telephony porting
- Provide information to field technicians via phone
- Provide task resolution feedback to field technicians
- Provision commercial products
- Provision residential products
- Troubleshoot commercial products
- Troubleshoot residential products
- Update work orders in billing system
Perks/Benefits
- N/A
Skills/Tech-stack
Billing Systems | Customer Equipment Support | Customer support | Equipment support | Order Management | Phone support | Porting | Provisioning | Remote Reboot | Troubleshooting | Work Order | Work Order Management
Education
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