Senior Manager, Customer Insights & Analytics
Tasks
- Advise senior stakeholders with insights
- Analyze customer behavior and segmentation
- Build customer insights view
- Conduct deep dive segment analysis
- Create real-time dashboards
- Deliver executive reporting
- Develop customer performance KPI frameworks
- Drive data literacy
- Ensure GDPR compliance
- Ensure data governance and quality
- Evolve CRM and MarTech capabilities
- Manage Tableau reporting
- Measure customer lifetime value
- Mentor and develop team members
- Oversee CRM roadmap delivery
- Standardize measurement and reporting
Perks/Benefits
- N/A
Skills/Tech-stack
Adobe | Attribution | CRM | Customer Analytics | Data Governance | Data Quality | GDPR | Looker | Martech | Mystery Shopping | NPS | Omnichannel analytics | Oracle | Power BI | Predictive Modeling | Salesforce | Segmentation | Tableau | Voice of the Customer
Education
N/A
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