Lead, Pharmacy Fulfillment Operations
Tasks
- Address underperformance with coaching and improvement plans
- Assist onboarding and coaching technicians
- Communicate daily priorities workflow updates and policy changes
- Coordinate inbound and outbound freight flow
- Enforce safety protocols for dock operations
- Ensure regulatory compliance and policy adherence
- Escalate complex issues to senior leadership
- Flag compliance risks and recurring errors
- Handle escalated patient concerns
- Manage dispensing workflows and queues
- Monitor workflow queues and SLAs
- Monitor workload distribution and performance targets
- Reinforce process changes and adoption
- Review technician work for accuracy
- Supervise pharmacy fulfillment technicians
- Track team performance using reporting and dashboards
Perks/Benefits
- N/A
Skills/Tech-stack
Coaching | Data dashboards | Healthcare Compliance | KPI Tracking | Performance Metrics | Pharmacy operations | Quality Assurance | Queue management | Regulatory Compliance | Reporting | SLA management | Safety protocols | Team Management | Workflow Management
Education
Associate Degree | Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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