Manager 2, Premier Support Engineering
Tasks
- Coach and mentor Premier Support Engineers
- Collaborate on high-priority escalations
- Handle employee relations issues
- Investigate Datadog integrations issues
- Manage Premier Support Engineers
- Manage performance reviews and plans
- Oversee initiatives to improve productivity
- Own team accountability and performance
- Partner with support leadership on team projects
- Reproduce and troubleshoot client issues
- Resolve escalations from team members
Perks/Benefits
- Continuous professional development
- Employee stock purchase plan
- Global benefits
- Hybrid work
- Inclusive culture
- Mentor/Buddy program
- Onboarding
- Product training
Skills/Tech-stack
Customer support | Incident Management | Linux | Performance Management | Process Improvement | Technical Troubleshooting
Education
N/A
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