Manager, Workforce Optimization
Tasks
- Adjust staffing during the day
- Build dashboards and reports
- Conduct process improvement
- Coordinate staffing across departments
- Ensure schedules follow labor laws
- Forecast staffing needs
- Improve forecast accuracy
- Lead workforce planning
- Manage schedule adherence
- Manage workforce management team
- Oversee real time performance
- Partner with HR for hiring plans
Perks/Benefits
- 401k
- Hybrid work schedule
- Longevity bonuses
- Medical, dental, and vision insurance
- Paid time off
- Tuition reimbursement
Skills/Tech-stack
Business Intelligence | CRM | Contact center | Excel | Forecasting | Lean | Omnichannel Contact Center | Performance Monitoring | Power BI | Process Improvement | Real Time | Real-Time Performance | Real-time performance monitoring | SQL | Scheduling | Six Sigma | Tableau | Telephony systems | Workforce Analytics | Workforce Management
Education
Regions
Countries
States
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