Manager, Embedded Credit Card Insurance Products
Tasks
- Analyze portfolio performance and customer trends
- Coordinate regulatory disclosures and approvals
- Coordinate risk controls and compliance oversight
- Coordinate third party risk management and due diligence
- Develop recommendations and business cases
- Escalate risks control weaknesses and compliance concerns
- Govern customer facing insurance communications
- Hold insurance providers accountable to contractual commitments
- Identify and prioritize customer experience improvements
- Identify emerging risks and improvement opportunities
- Lead cross functional portfolio initiatives
- Lead partner governance and performance reviews
- Manage customer escalations and complaints
- Manage day to day portfolio performance
- Optimize portfolio performance
Perks/Benefits
Skills/Tech-stack
Business case | Business case development | Case Development | Cause analysis | Complaint management | Compliance Management | Customer Communications | Customer Experience | Data Analysis | Governance | Partner management | Portfolio Analysis | Product Management | Regulatory Compliance | Risk Management | Root Cause Analysis | Root cause | Vendor management
Education
N/A
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