Operations Planning and Governance - Senior Manager - Operations Analytics and Enablement
Tasks
- Analyze trends and measure impact of process improvements
- Coach mentor and develop managers and team members
- Conduct change management business analysis and enablement
- Define requirements for analytics and workflow improvements
- Develop operational metrics and performance indicators
- Ensure adherence to data governance standards and internal controls
- Identify escalate and mitigate operational and data delivery risks
- Lead analytics and ServiceNow workflow development
- Lead process improvement automation and operational transformation
- Manage ServiceNow workflow delivery lifecycle and SLAs
- Manage proposal development and statement of work governance
- Oversee analytics reporting and dashboards
- Oversee workload balance capacity and team productivity
- Provide executive and governance forum reporting
- Provide quality assurance for dashboards reports and data models
- Support budgeting forecasting and staffing forecasts
- Translate strategy and roadmap into prioritized deliverables
Perks/Benefits
Skills/Tech-stack
Analytics | Automation | Business Intelligence | Capacity Planning | Change Management | Dashboarding | Data Ethics | Data Governance | Data Modeling | Forecasting | Operational Metrics | Process Improvement | Process optimization | Reporting | Risk Management | SLA management | ServiceNow | Workflow Management
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Regions
Countries
States
Cities
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