Mgr Customer Insights and Analytics - PCC
Tasks
- Apply statistical analysis and storytelling
- Assess data hygiene
- Benchmark customer experience
- Build customer insights program
- Build leading indicator dashboards
- Collect analyze customer data
- Create customer segments and lifecycle mapping
- Deliver forecasts using data analytics
- Develop dashboard design
- Drive continuous improvements
- Evaluate VOC responses and coordinate outreach
- Lead demand planning process
- Manage and develop scheduling and production support staff
- Monitor industry trends and AI impact
- Oversee VOC collection and sentiment
- Present executive summaries and briefings
- Recommend data driven strategy changes
Perks/Benefits
- Free therapy visits
- Meditation resources
- Mental health coaching
- Paid time off
- Volunteer time off
- Wellness time off
Skills/Tech-stack
AI | Customer Data | Customer Experience | Customer Segmentation | Dashboarding | Data Hygiene | Data analytics | Demand Planning | Demand forecasting | Lifecycle mapping | Microsoft Office | Net Promoter Score | Power BI | Qualitative research | Quantitative Research | Sentiment Analysis | Statistical Analysis | VOCs
Education
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