Senior Technical Account Manager - SIEM/Security Analytics (US Remote)
Tasks
- Analyze usage data for renewal risk
- Build reference accounts
- Coordinate engineering issue resolution
- Coordinate onboarding transition
- Coordinate technical support resolution
- Create custom dashboards
- Drive customer adoption lifecycle
- Identify expansion opportunities
- Manage customer expectations
- Partner with sales for customer success
- Plan and lead EBRs
- Plan and lead QBRs
- Promote feature requests to product management
- Provide ROI and value proof
- Provide technical guidance for adoption
- Resolve customer technical issues
- Serve as platform power user
- Track account metrics and progress
- Translate technical usage to business value
Perks/Benefits
- N/A
Skills/Tech-stack
ArcSight | EBR | EDR | Firewalls | Gainsight | IBM QRadar | Integration | Jira | Log Telemetry | Networking | Operating Systems | QBR | SIEM | SOAR | Salesforce | Security controls | Security operations | Splunk | Threat Intelligence | XDR
Education
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