Speech and Text Analytics Specialist
Tasks
- Analyze customer interactions
- Build ETL DWH pipelines
- Build dashboards and reports
- Configure speech and text models
- Coordinate cross functional project ceremonies
- Create technical documentation
- Define analytics metrics
- Define privacy redaction approaches
- Develop reporting layers
- Enhance customer experience
- Generate actionable insights
- Implement access control approaches
- Improve operational efficiency
- Monitor usage and recall
- Optimize speech and text models
- Perform quality engineering for analytics
- Run performance testing
- Run regression testing
- Translate business use cases into requirements
- Troubleshoot data quality issues
- Validate data quality
- Validate interaction analytics architecture
Perks/Benefits
- N/A
Skills/Tech-stack
Access Control | Auto-QA | Bulk APIs | Contact center | Contact center technologies | Conversational AI | Customer Interaction Analytics | Customer interaction | Dashboards | Data Pipelines | Data Quality | Data Validation | Data Warehousing | Data schemas | ETL | Interaction Analytics | JSON | Performance Testing | Privacy Redaction | Quality Engineering | REST API | Regression testing | Reporting | SQL | Speech Analytics | Text Analytics
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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