Team Lead - Instawork Robotics Labs
Bengaluru, Karnataka, India
INR 2475K-4500K (estimate) Senior-level Full Time
Tasks
- Build mentor and manage operators
- Coach team members
- Communicate project progress challenges and recommendations
- Coordinate to resolve operational issues quickly
- Create career development plans
- Deliver operational commitments
- Design and implement training programs
- Develop document and improve SOPs
- Drive adoption of AI tools
- Drive customer satisfaction
- Ensure operational infrastructure works effectively
- Identify bottlenecks
- Implement process improvements
- Lead end to end hiring
- Maintain operational playbooks
- Maintain quality standards
- Manage inventory and equipment allocation
- Manage relationships with enterprise customers
- Monitor operational KPIs
- Monitor productivity metrics
- Onboard operations team members
- Oversee day to day execution
- Prepare weekly business reviews
- Provide corrective feedback
- Provide operational updates presentations and MIS reports
- Review completed work
- Serve as primary operational point of contact
Perks/Benefits
Skills/Tech-stack
AI tools | Account Management | B2B SaaS | ChatGPT | Customer Success | Dashboards | Enterprise account management | MIS Reporting | Operational KPIs | Process Improvement | Quality Assurance | SOPs | Workforce Operations
Education
N/A
Roles
Lead | Operations | Operations Team Lead | Team Lead | Team Lead Operations
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