Order Fulfillment Manager
Tasks
- Collaborate on process improvements and automation initiatives
- Drive alignment between customer commits backlog health and shipment readiness
- Drive operational consistency and escalation discipline
- Establish operational cadence with contract manufacturers
- Identify operational risks before customer impact
- Improve fulfillment visibility across build status shortages and readiness
- Lead global order fulfillment execution
- Manage and mentor fulfillment team and deliver within SLAs
- Manage commit accountability and issue resolution
- Monitor fulfillment risks and shipment delays
- Partner with order management supply base management revops logistics finance and sales
- Prioritize customer order fulfillment activities
- Provide accurate order status communication and escalations
- Serve as escalation point for contract manufacturer issues
- Support executive escalations and provide operational updates
- Use dashboards and reporting to identify gaps and trends
Perks/Benefits
- N/A
Skills/Tech-stack
Automation | Backlog Management | CRM | Chain management | Customer Operations | Dashboards | Data Analysis | ERP | Escalation management | Logistics | Operational reporting | Order Management | Process Improvement | Risk Management | Supply Chain | Supply Chain Management
Education
N/A
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