Document, Fulfillment and Mail Services Team Lead
Tasks
- Conduct performance reviews
- Coordinate with business units
- Coordinate with information technology
- Coordinate with vendors
- Direct departmental workflows
- Ensure governance compliance
- Implement new services
- Implement new technologies
- Improve operational performance
- Lead daily document operations
- Lead daily fulfillment operations
- Lead daily mail operations
- Maintain work instructions
- Manage corrective actions
- Manage service escalations
- Monitor quality standards
- Monitor service levels
- Produce performance reports
- Resolve customer concerns
- Resolve operational issues
- Supervise staff
- Support budgeting
- Support hiring
- Support operational planning
- Support staff development
- Support workforce planning
- Track operational performance metrics
Perks/Benefits
- N/A
Skills/Tech-stack
Agreement management | Customer Relationship Management | Customer relationship | Microsoft Excel | Microsoft Outlook | Microsoft PowerPoint | Microsoft Teams | Microsoft Word | Operational Efficiency | Operations Management | Performance reporting | Process Improvement | Relationship Management | Service Level | Service Level Agreement | Service Level Agreement Management | Service level monitoring | Vendor management | Workflow Management | Workforce Planning
Education
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