ICT Technician I - Anchorage, AK
Anchorage , AK, United States
USD 60K-72K (estimate) Entry-level Full Time
Tasks
- Assist with conference room technology support
- Assist with printer and peripheral support
- Assist with user account setup and access requests
- Configure monitors docking stations and peripherals
- Deploy desktop computers and laptops
- Document recurring issues in knowledge base articles
- Escalate incidents to senior technical staff
- Install approved software applications
- Maintain asset tracking and inventory records
- Participate in workstation refresh and deployment projects
- Perform basic network monitoring and operational checks
- Perform operating system installation
- Perform password reset and account lockout support
- Perform workstation imaging and provisioning
- Provide first point of contact technical support
- Support Microsoft 365 applications
- Support mobile device troubleshooting
- Support user onboarding and offboarding
- Troubleshoot hardware issues
- Troubleshoot network connectivity issues
- Troubleshoot software issues
- Update ticketing system with support notes
Perks/Benefits
- N/A
Skills/Tech-stack
Account administration | Asset Management | Desktop Support | Device Support | Hardware Troubleshooting | Inventory Management | Laptop support | Microsoft 365 | Microsoft Office | Mobile Device | Mobile device support | Operating System | Operating System Imaging | Printer Support | Software Installation | System Imaging | TCPIP | Ticketing systems | User Account Administration | VPN | Windows | Wireless networking
Roles
ICT Technician | IT | IT Support | IT Support Technician | Support Technician | Technician
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