Sr. Manager, Customer Success Analytics (Remote)
Tasks
- Align KPIs and metric definitions across teams
- Architect customer health models
- Define analytics roadmap
- Drive adoption of self serve dashboards
- Improve data literacy for customer teams
- Integrate data pipelines for reporting
- Lead and mentor analytics team
- Oversee data architecture
- Translate technical data into executive narratives
Perks/Benefits
- Employee networks
- Paid adoption leave
- Paid parental leave
- Professional development opportunities
- Vacation and holidays
- Volunteer opportunities
- Wellness programs
Skills/Tech-stack
ARR | BigQuery | Churn | Customer Health | Customer Health Analytics | Customer Lifetime Value | Customer lifecycle | Customer lifecycle management | Data Architecture | Data Quality | ELT | ETL | GR&R | Health Analytics | Lifecycle Management | Lifetime Value | NRR | SQL | SaaS analytics | Snowflake | Tableau | Tableau dashboards
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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