Head of User Operation, Robotics
El Segundo, California, United States
USD 165K-185K Executive-level Full Time
Tasks
- Build lifecycle marketing calendar
- Build propensity scoring
- Coordinate customer service issue resolution
- Create AI personalized recommendations
- Define user lifecycle strategy
- Design onboarding and activation experience
- Design repurchase and cross sell motions
- Develop retention and engagement programs
- Drive feature adoption and habit formation
- Embed AI agents and automation in lifecycle programs
- Lead user operations team
- Operate NPS and CSAT programs
- Own cross channel CRM messaging
- Own user data model and segmentation
- Run voice of user programs
Perks/Benefits
- N/A
Skills/Tech-stack
AI Agents | App Messaging | Braze | CDP | CRM | CSAT | Cohort Analysis | Cross-sell | Customer Engagement | Customer Segmentation | Email Marketing | In-app messaging | Iterable | Lifecycle Marketing | Marketing Automation | Marketing Cloud | NPS | Propensity Modeling | Push Notifications | SMS Marketing | Salesforce Marketing | Salesforce Marketing Cloud | User Onboarding | User Retention | Voice of Customer
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
Roles
Regions
Countries
States
Cities
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