Account Supervisor / Owner’s Club Strategy & Program Specialist (Embedded Role)
Costa Mesa, California, United States
USD 60K-140K Senior-level Full Time
Tasks
- Align CRM communications with experiences
- Align experience with customer needs
- Align program with brand
- Collaborate with client teams and agency partners
- Coordinate engagement across customer touchpoints
- Define customer journey role
- Define program success metrics
- Develop cohesive owner experience
- Enhance member experience
- Evaluate partner driven value opportunities
- Evaluate program effectiveness
- Integrate CRM and digital touchpoints
- Maintain workstream visibility
- Optimize loyalty program value proposition
- Participate in working sessions and status meetings
- Provide insights and recommendations
- Recommend program enhancements
- Support loyalty strategy
- Support partnership enabled value
- Support program coordination and execution
- Support test-and-learn initiatives
Perks/Benefits
Skills/Tech-stack
CRM | Customer Lifetime Value | Customer Retention | Customer lifecycle | Customer lifecycle marketing | Lifecycle Marketing | Lifetime Value | Loyalty programs | Test and learn
Education
N/A
Regions
Countries
States
Cities
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