Technical Support Engineer - Premium Accounts, Weekend Coverage
Tasks
- Coordinate across Support Customer Success Engineering Product Security
- Document root causes resolutions and preventative actions
- Improve escalation playbooks runbooks and support tooling
- Manage customer incident communications
- Own high severity support cases end to end
- Participate in incident response workflows
- Partner with Customer Success for post sale technical engagement
- Provide hands on technical support to senior stakeholders
- Triaging and investigating urgent customer issues
Perks/Benefits
Skills/Tech-stack
Cause analysis | Customer incident response | Customer support | Escalation management | Incident Communications | Incident Management | Incident Response | Playbooks | Root Cause Analysis | Root cause | Runbooks | Stakeholder management | Technical Troubleshooting
Education
N/A
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